We strive to ensure complete customer satisfaction at Adhya’s Cart.

1. Order Cancellation by Customer

✅ Before Order Dispatch

• Orders can be canceled free of charge before they are shipped.
• To cancel, contact us via WhatsApp or email with your order details.
• Once confirmed, the order will be canceled and a full refund will be processed.

❌ After Order Dispatch

• Orders cannot be canceled once shipped.
• However, you may refer to our Return Policy below after the product is delivered.

Cancellation of COD (Cash on Delivery) Orders

• COD orders may be canceled by us if not confirmed via phone/WhatsApp.
• Repeated fake or unconfirmed COD orders or failed delivery attempts may lead to restriction of COD services for your account.

2. Refund & Return Policy

Eligibility for Refund/Return

• Damaged or defective products received.
• Wrong item delivered.

Refund Process

1. Contact us within 3 days of delivery.
2. Provide proof (clear images/videos of the defect or wrong item along with unboxing video).
3. Once approved, the refund will be processed within 5–7 business days.

Non-Refundable Cases

• Change of mind after delivery.
• Products used, altered, or damaged by the customer.

3. Category Specific Return Rules

🧸 Special Note for Toys (Easy Return)

Even if cancellation is not possible after dispatch, you can return toys within 5 days after delivery as per our easy return policy for toys (subject to unused/original condition).

🍳 Kitchenware & Home Décor

(Returns are highly restricted in this category to prevent misuse)

• Eligible only if the product is damaged, defective, or an incorrect item was delivered.
• Return request must be raised within 3 days of delivery.
• Non-Returnable Items: Used products, fragile décor items without unboxing proof, and clearance/discounted items (unless arrived damaged).